Terms of Service

SureWay AI, operated by SureWay Ventures LLC

Effective date: May 29, 2026  ·  Last updated: August 13, 2026

These Terms of Service ("Terms") govern your use of the website at sureway.ai and the automation services provided by SureWay Ventures LLC ("SureWay AI," "we," "us," or "our"). By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use the site or our services.

1. Who We Are and What We Do

SureWay AI is an automation consultancy based in Wilmington, Massachusetts. We design and operate custom automation systems for small service businesses. This includes systems that read and reply to Google reviews, rebuild and post to Google Business Profiles, and similar workflow automation built on tools such as n8n, Airtable, and OpenAI.

2. Our Services

The specific work we do for a client, including scope, price, and timeline, is defined in a separate written proposal or agreement between SureWay AI and that client. These Terms cover general use of our website and services. Where a signed engagement agreement conflicts with these Terms, the signed engagement agreement controls for that client.

3. Google Business Profile Services and Authorization

Some of our services require access to a client's Google account, specifically their Google Business Profile, through Google's APIs. By connecting your Google account to a SureWay AI service, you authorize us to access and manage that data on your behalf, as described in our Privacy Policy. You confirm that:

• You own, or are authorized to manage, the Google Business Profile you connect.
• You grant us permission to read reviews and post replies and content on your behalf for the duration of the engagement.
• You can revoke this access at any time at https://myaccount.google.com/permissions or by contacting us.

Our handling of Google user data follows the Google API Services User Data Policy, including the Limited Use requirements. Your use of Google's services through our system is also subject to Google's own terms.

4. Acceptable Use

When using our website or services, you agree not to:

• Use them for any unlawful purpose or to violate the rights of others.
• Attempt to gain unauthorized access to our systems or another party's data.
• Interfere with or disrupt the operation of our website or services.
• Use any automated content we generate to mislead, defraud, or post false information.

5. AI Generated Content

Parts of our services use artificial intelligence to draft content, such as suggested replies to reviews. AI generated drafts may contain errors. For lower rated reviews, drafts are sent to the client for review and approval before publishing. Clients are responsible for the content they choose to publish and should review automated output for accuracy and tone.

6. Fees and Payment

Fees for our services are set out in each client's proposal or engagement agreement. Payment terms, including any deposit and recurring retainer, are described there. Fees are non refundable except where required by law or expressly stated in the engagement agreement.

7. Intellectual Property

The content on our website, including text, branding, and logos, belongs to SureWay AI. Ownership of the automation systems and workflows we build, and the license a client receives to use them, is defined in the client's engagement agreement. Data that belongs to a client, such as their reviews and business information, remains the client's property.

8. Third Party Services

Our services rely on third party platforms, including Google, OpenAI, n8n, and Publer. We are not responsible for the availability, performance, or actions of these third parties, and your use of their services is subject to their own terms and policies.

9. SMS/Text Messaging Terms

By calling our business phone line or booking an appointment through our scheduling link, you agree to receive automated text messages related to your inquiry or booking. Consent is not a condition of purchase. Message frequency varies and is low, typically one to two messages per inquiry; message and data rates may apply. Reply STOP to cancel or HELP for help. Carriers are not liable for delayed or undelivered messages. Our handling of mobile numbers is described in our Privacy Policy; we do not share SMS opt-in data with third parties for marketing purposes.

10. Disclaimers

Our website and services are provided "as is" and "as available." We do our best to keep systems reliable, but we do not guarantee that they will be uninterrupted, error free, or that they will produce any specific business result, such as improved ratings or rankings. To the fullest extent allowed by law, we disclaim all warranties not expressly stated in a signed engagement agreement.

11. Limitation of Liability

To the fullest extent allowed by law, SureWay AI will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim is limited to the amount you paid us for the service giving rise to the claim during the 12 months before the claim arose.

12. Termination

Either party may end an engagement as described in the relevant engagement agreement. On termination, we will revoke connected access and delete client data as described in our Privacy Policy. We may suspend or terminate access to our website or services if these Terms are violated.

13. Changes to These Terms

We may update these Terms from time to time. If we do, we will update the date at the top of this page. Continued use of our website or services after a change means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its conflict of laws rules. Any dispute arising from these Terms or our services will be handled in the state or federal courts located in Massachusetts.

15. Contact Us